If you want something to improve, you measure it.
Michael Jacobs, SVP of Supply Chain at Ferguson Enterprises, believes that tracking the right metrics is the foundation of real change. In this episode, he shares how Ferguson uses perfect order index, on-time deliveries, and net promoter score to build a supply chain that puts customers first. He also explains how he balances the people, processes, and technology to drive transformation.
At Ferguson, the supply chain is more than a function; it’s the backbone of the business.
In this episode, you’ll learn:
- The key metrics that drive real transformation
- Why supply chain and sales must work as one team
- How to make smarter technology investments
Listen on Spotify, Apple Podcasts, or your preferred platform—and catch the full video episodes on project44’s YouTube channel.
