Consumer Visibility
Take control of the customer delivery experience
Today’s customers don’t expect perfection, but they do want to be informed on order status and any issues or delays. Don’t let a bad delivery experience be the reason they don’t come back. Use customizable tracking pages and alerts that are brand compliant and easy to make and manage, and keep customers informed and satisfied.
Reduce WISMO requests and call center costs
WISMO inquiries account for 50% of customer calls and can cost as much as $10 to resolve, draining your call center resources. Keeping customers informed elevates satisfaction and reduces the number of inquiries and complaints about order status.
Increase CSAT and NPS scores
Enhance your customer satisfaction and Net Promoter Scores by 20% or more by delivering the timely and relevant information customers need throughout their entire purchasing journey.
Increase customer loyalty
Treat your loyal customers the way they deserve by keeping them in the loop with real-time status updates on order status, including delivery delays or unforeseen issues to build trust and reliability with your best customers.
How it works
Consumer Visibility in Movement
Universal order tracking
Unify all order components for comprehensive tracking and efficient management. Track every order from the moment it’s shipped to the moment it’s delivered, even if it’s been split into multiple shipments.
Tracking page and alert theming
Brand your tracking page with our easy-to-use customization tools. Choose from a variety of colors, fonts, and module locations to create a tracking page that looks and feels like your brand.
Flexible layout and content modules
Take complete control over the look and feel of your tracking page with our self-service customization features. Edit, reorder, preview, and customize any module.
Localization
Give customers around the world the best possible tracking experience with localization support. Create pre-approved country level pages and alerts tailored to their regions and languages.
Automated appointment scheduling
Provide your customers with a seamless and efficient way to schedule appointments for installation, right from the tracking page.
Explore related products
Last Mile Resolution
Enhance customer experience with a dedicated management hub that highlights distressed shipments within your network with self-service resolution options.
Predictive Delivery Dates
Set accurate expectations and enhance customer satisfaction with delivery predictions backed by insights from 21 billion shipment events, right in the shopping cart.
Last Mile Insights
Access essential analytics and metrics on carrier and shipment performance, empowering your team to tackle the most important delivery issues.
